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Shipping Information

Claim Forms ship free via USPS Priority Mail or UPS Ground.

Books ship free via USPS Media Mail or UPS Ground (shipment time 4 to 10 business days)

  • The only guaranteed shipping times are expedited options from UPS (3-day and faster).
  • At the bottom of this page is a map showing esimated delivery times for UPS ground service from our main shipping facility to all points in the US.
  • The cut-off time for an order to ship the day it was made is 1pm CT. Otherwise, the product will ship out the next business day.
  • Trackable ground and expedited shipping is available by UPS.
  • Rates are calculated during checkout based on weight and delivery address.
  • Customers receive email tracking information when items ship.
  • Customers may receive more than one package to complete their order.
  • Updateable (binders), software, and some other Optum products ship from separate warehouses.
  • Data files are delivered by electronic download only after completion of licensing.
  • Online software is activated with 48 hours of receiving payment.

UPS Ground Service Map

US Time in Transit Map