Customer Support

Please review the support information below before submitting a support request. All support requests need to start with an email to . You will receive a response within the business day. Always include your Medical Coding .Net Invoice Number in any correspondence.

Pre-sales support | Order Status | Returns

Pre-sales support

Our ordering information and policies are available at
http://www.medical-coding.net/ordering.htm.

Order Status

Books and Desktop Software

Order Tracking

If you are wondering about the status of your order for coding books or software, please visit our order tracking page at:

http://www.medical-coding.net/tracking.htm

Pre-Orders

If you placed a pre-order for a book, the book may not yet be shipping.  To find out the availability status of pre-order title, click here.

Data Files, eBooks, and Handheld Software

Data File and Software Licensing

For many of our data products, you will need to complete and sign the Data File Customer Form before we will provide you with your download link to retrieve your data order. You can download our data file customer form at the following link:

http://www.medical-coding.net/data/dfcf.doc

Our data file End User License Agreement is available by clicking here.

Delivery

These products are all delivered electronically only through direct download. The process is guaranteed to be free of viruses. If you ordered electronic products but failed to download them, we can generate another temporary link for you. Contact .

Return Policies